Sarah Knotz

Turn tasks into effortless experiences.

10+ years of experience designing for organizations across education, healthcare, finance, governance, and tech.


Select Case Studies

The BD self-service portal on a desktop display beside the issue app on a tablet

Customer Service Transformation

Medical technology company Becton Dickinson wanted to reduce the burden on their over-extended customer service team by giving customers ways to solve complex problems themselves.

Three screens from the Throughline direction of the Click Therapeutics app on phones

Addiction App Concepts

Digital therapeutics company Click Therapeutics wanted to explore an app for people in treatment for opioid use disorder. I developed three narrative metaphor directions for the user experience that carried through daily lessons, in-the-moment coping tools and a game that builds impulse control.

The refreshed Diligent product with pages from the design system

Design System Foundation

Board management software company Diligent wanted a unified design system its in-house designers could build on, raising visual quality and streamlining development.