Sarah Knotz is a New York-based Designer.
She creates digital experiences with a focus on simplicity, an eye for detail, and a blend of aesthetics with functionality.
Practicing design as an outlet for creativity, a mechanism for problem-solving and a means of engaging with the world. 10+ years of experience designing for organizations across a variety of industries including: education, healthcare, finance, governance, and tech.
Medical Technology Customer Service Transformation
Medical technology company Becton Dickinson wanted to reduce the burden on their over-extended CX team while expanding self-initiated options that would address complex pain points in the current customer service experience.